Why Outstanding Customer Experience Needs Outstanding Insight

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things that mattered most to consumers are significantly different than they were back in early 2020, and businesses that cannot[…]

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How video is driving impact across experience programs

We’ve all had to recently adapt to a new normal. Government ordered social distancing as a result of COVID-19 has forced businesses to find ways to collaborate remotely, and has accelerated the adoption of video calling as our primary way of[…]

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