Why Outstanding Customer Experience Needs Outstanding Insight

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things that mattered most to consumers are significantly different than they were back in early 2020, and businesses that cannot[…]

Continue Reading

The Five Research Habits of Highly Successful Businesses

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in its market sector? Has your organization seen massive expansion in the last decade from relatively meager beginnings? If[…]

Continue Reading

The Role Technology Plays in the Evolution of Market Research

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and growth. Video tools in particular have become increasingly popular as a means for enacting research automation.

Continue Reading

Is our current global situation giving us the opportunity to understand consumers like never before?

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve gone about gathering audience insight – with virtually all researchers having to conduct focus groups and in-depth[…]

Continue Reading

Big data isn’t human. Is a video-first approach the answer?

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of us have been forced to adapt to the so-called ‘new normal’ in our personal and professional lives. Although many[…]

Continue Reading

How video is driving impact across experience programs

We’ve all had to recently adapt to a new normal. Government ordered social distancing as a result of COVID-19 has forced businesses to find ways to collaborate remotely, and has accelerated the adoption of video calling as our primary way of[…]

Continue Reading

Medallia Completes Acquisition of Video Feedback Platform, LivingLens

Combination Delivers Rich Visual Insights, Emotion, Sentiment Analysis to Drive Continuous Experience Improvements, Loyalty and Revenue

Continue Reading

Experience Management Leader Medallia to Acquire Video Feedback Platform, LivingLens

Combination Delivers Rich Visual Insights and Sentiment to Drive Continuous Experience Improvements, Loyalty and Revenue

Continue Reading

So many ways to shop, so little time

As the purchase journey becomes more complex, the need for shopper insights at speed has increased. At this time of year, shopping is high on my list of priorities. Some of my friends are able to shop throughout the year and calmly have everything[…]

Continue Reading

Enrich your surveys with video: Top tips for success

The value that video can bring to an organisation is significant.

Continue Reading
Page 1 of 2 1 2 » Last »