Medallia LivingLens Named Among Top 50 Most Innovative Companies

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the company ranked 26th in the GreenBook Research Industry Trends (GRIT) Report list of 50 Most innovative companies. 

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Why Outstanding Customer Experience Needs Outstanding Insight

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things that mattered most to consumers are significantly different than they were back in early 2020, and businesses that cannot[…]

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Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience

Video feedback and engagement platform enables healthcare providers and pharma companies to capture actionable, real-time patient experience sentiment to streamline virtual care

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The Five Research Habits of Highly Successful Businesses

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in its market sector? Has your organization seen massive expansion in the last decade from relatively meager beginnings? If[…]

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The Role Technology Plays in the Evolution of Market Research

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and growth. Video tools in particular have become increasingly popular as a means for enacting research automation.

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Is our current global situation giving us the opportunity to understand consumers like never before?

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve gone about gathering audience insight – with virtually all researchers having to conduct focus groups and in-depth[…]

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Big data isn’t human. Is a video-first approach the answer?

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of us have been forced to adapt to the so-called ‘new normal’ in our personal and professional lives. Although many[…]

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Medallia LivingLens Announces Integration with Zoom Video Communications

SAN FRANCISCO, Calif, – Sept. 29, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, recently announced a new integration between Medallia LivingLens and Zoom Video Communications, Inc. (NASDAQ: ZM). Medallia’s market[…]

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Medallia LivingLens ranked #19 on ‘GRIT Top 50 Most Innovative Companies’

GreenBook, the market research industry’s leading media company, has launched the latest edition of the GreenBook Research Industry Trends (GRIT) Report. The GRIT Report is the most comprehensive and widely read analysis of the insights industry.

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How video is driving impact across experience programs

We’ve all had to recently adapt to a new normal. Government ordered social distancing as a result of COVID-19 has forced businesses to find ways to collaborate remotely, and has accelerated the adoption of video calling as our primary way of[…]

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